Senior IT Support Engineer

Job description

KARL LAGERFELD COMPANY PROFILE
At Karl Lagerfeld, we are driven by Karl’s mantra: “Embrace the present and invent the future” 


The House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld. Always contemporary and forward-looking. We are the only fashion house that carries Karl’s name at its doorbell and we’re thriving to live up to this responsibility in everything we do, every day with lots of joy and passion.


Our headquarters in Paris and in Amsterdam are home to a very diverse and driven Karl family from more than 25 countries creating meaningful stories and product concepts that connect to Karl’s world and iconic attributes. Women’s ready to wear, bags, small leather goods and underwear are managed directly from our Amsterdam HQ other categories including men’s wear, footwear, fragrances, eyewear and more are developed together with best in class license partners.


We connect with our consumers at multiple levels – online and offline hand in hand. We thrive to maximize consumer engagement via more than 200 KL stores worldwide, our premium wholesale partners and our strong digital footprint, spearheaded by our KARL.COM flagship store which reaches 96 countries. With digital channels representing already more than 30% of our overall full price business.


We are a dynamic, fast growing and inclusive company built on professionalism and strong values.  Across all areas of our business, at KARL LAGERFELD we commit working toward highest standards of sustainability and integrity. In 2019, KARL LAGERFELD joined as a founding member the Fashion Pact, a global sustainability initiative seeking to transform the fashion industry through objectives in three areas: climate, biodiversity and ocean protection.


THE ROLE

Do you love tech, like planning, service comes natural and you like to travel? Continue reading! As an IT Support Engineer you are the first point of contact for support on IT and Business Application related questions. You manage the onboarding process of our stores and offices and you are responsible for the admin and inventory of the hardware. You ensure the planning of future stores openings, troubleshooting on issues. Sounds interesting? Then please click apply and send your CV and motivation letter in English.


Requirements

KEY RESPONSIBILITIES:

  • First line technical support for our offices (Amsterdam/Paris) and stores
  • First line application support (M3, Cegid, Infra)
  • Administrator for IT Self Service Portal (TOPdesk) for office- and store tickets
  • Manage the onboarding and offboarding process for our office and store employees
  • Deployment of new hardware for office employees and stores
  • Responsible for maintenance, development and quality of Active Directory (AD)
  • Admin and inventory of hardware and licenses for offices and stores
  • Manage process of cell phones (hardware and subscriptions)
  • First contact Office 365 products like Teams, SharePoint, One Drive, etc.
  • First point of contact for 3rd party support partners and internet providers
  • Recurring visit to the Paris office for support (6-8 weeks) – post COVID
  • Documentation/Knowledgebase
  • Proactive contribution to the IT transformation process
  • Report to Head of ICT & Business Applications


THE PROFILE:

  • Completed MBO+/HBO, Computer Science preferred
  • 3-5 years of relevant experience in a similar position
  • High preference for MS Certification (Azure, Multi-Factor Authentication, Active Directory, SharePoint, Office 365)
  • Experience with DEP (Device Enrollment Program)
  • Experience with TOPdesk or other ticketing system
  • Good Communication skills and ability to work in a team
  • Proactive, service driven, agile, problem solving mindset
  • Troubleshoot to the max!
  • Excellent command of English language – verbal and written
  • You are flexible and able to work under pressure
  • Advance planning and control skills
  • Requires 10% travelling to our Retails stores within Europe (Paris Office) – post COVID


Please note that if your application is successful we will contact you within three weeks.