Sales Associate Style Outlets Amsterdam Part Time

Job description

KARL LAGERFELD COMPANY PROFILE

The house of KARL LAGERFELD shares the iconic vision and design aesthetic of its founder, Karl Lagerfeld, fused with a contemporary, forward-looking spirit. The brand celebrates his colossal legacy and breathes his passion, intuition and inexhaustible creativity into the core of its DNA.

The signature KARL LAGERFELD aesthetic combines Parisian classics with a rock-chic attitude and tailored silhouettes. Its portfolio of accessible, aspirational collections includes ready-to-wear for women, men and kids, plus bags and small leather goods. Additional collections include watches, eyewear, footwear, perfumes, candles and fashion jewelry.

Driven by consumer engagement, KARL LAGERFELD’s immersive retail experience includes more than 200 monobrand stores worldwide, with key locations in Paris, London, Munich, Moscow, New York, Dubai and Shanghai. The brand further connects with consumers through a premium wholesale distribution network in Europe, the Middle East and Asia. The global flagship store on KARL.COM reaches 96 countries.


Position purpose

Part time Sales Associates provide excellent and friendly service by asses the needs of the customer and provide assistance. Associates in this position know how to greet, qualify, recommend and close every customer. Sales Associates work in cooperation with their Store Manager and other associates to ensure customers’ needs are met. Each associate has the responsibility of providing a safe working and shopping environment.

Requirements

Key accountabilities

Customer satisfaction

This involves providing an outstanding service that will create a positive experience for the customer and generate loyalty with a happy working environment.

  • Consistently show a genuine desire to help customers
  • Establishes and promotes customer loyalty using company tools such as mailing list cards and customer books
  • Provides extra information and will go the extra mile to satisfy the customer
  • When a product is not available, always offers alternatives
  • Deals with complains in a professional manner by passing them onto their manager

Product knowledge

This involves an outstanding knowledge of the product reflecting on the quality of the service provided.

  • Excellent knowledge of the trends and fabrics (composition, terminology, garment care, styles etc.)
  • Maximizes the potential of the product to create sales

Drive sales

This involves a good knowledge of the business that will provide a growth in sales.

  • Give feedback to Store Manager about what is selling
  • Build a regular clients base
  • Is aware of the best and slow sellers to improve general sales

Maintains safety, security and integrity

This involves that all procedures are being followed and that the safety is being kept.

  • Ensure that aisles are safe
  • Make sure the stockroom is safe
  • Take action if other associates are acting in an unsafe manner
  • Follow all procedure for loss prevention
  • Take action to reduce shrink
  • Treat all associates and customers with respect
  • Available for between 16 - 24 hours per week
  • Available to work on a weekend

Please note that if your application is successful we will contact you within three weeks.