Sales Associate (PT 32h) - Gunwharf Quays Outlet

Job description

For our KARL LAGERFELD Outlet Store in Gunwharf Quays Outlet we are recruiting for  part-time (32h) Sales Associate. This a fantastic opportunity to join a strong and successful business with ambitious yet realistic growth plans. This position is responsible for achieving the sales and profit targets and report the results of your work to your Store Manager. You will work continuously on improving the service quality in the store and ensure that a store ambience is achieved in line with the corporate identity.

Requirements

Key accountabilities

Customer satisfaction

This involves providing an outstanding service that will create a positive experience for the customer and generate loyalty with a happy working environment.

  • Consistently show a genuine desire to help customers
  • Establishes and promotes customer loyalty using company tools such as mailing list cards and customer books
  • Provides extra information and will go the extra mile to satisfy the customer
  • When a product is not available, always offers alternatives
  • Deals with complaints in a professional manner by passing them onto their manager  

Product knowledge

This involves an outstanding knowledge of the product reflecting on the quality of the service provided.

  • Excellent knowledge of the trends and fabrics (composition, terminology, garment care, styles etc.)
  • Maximizes the potential of the product to create sales  

Drive sales

This involves a good knowledge of the business that will provide a growth in sales.

  • Give feedback to Store Manager about what is selling
  • Build a regular clients base
  • Is aware of the best and slow sellers to improve general sales  

Maintains safety, security and integrity

This involves that all procedures are being followed and that the safety is being kept.

  • Ensure that aisles are safe
  • Make sure the stockroom is safe
  • Take action if other associates are acting in an unsafe manner
  • Follow all procedure for loss prevention
  • Take action to reduce shrink
  • Treat all associates and customers with respect