Sales Associate Bicester Store

Job description

About the Brand

Fashion icon Karl Lagerfeld was renowned worldwide for his relevant, curated and cutting-edge approach to style. He was the creative director of the KARL LAGERFELD brand, which continues to translate his iconic vision into inspirational, accessible collections. Its signature aesthetic combines timeless Parisian classics with a contemporary, rock-chic edge.

The brand portfolio features ready-to-wear for men and women, children-swear, bags and small leather goods. Additional collections include watches, eye-wear, footwear, perfumes, candles and fashion jewelry.


Position purpose

We are currently looking for Sales Associates who can provide excellent and friendly service by asses the needs of the customer and provide assistance. Sales Associates in this position know how to greet, qualify, recommend and close every customer. Sales Associates work in cooperation with their Store Manager and other associates to ensure customers’ needs are met. Each associate has the responsibility of providing a safe working and shopping environment.

Requirements

Key accountabilities

Customer satisfaction

This involves providing an outstanding service that will create a positive experience for the customer and generate loyalty with a happy working environment.

  • Consistently show a genuine desire to help customers
  • Establishes and promotes customer loyalty using company tools such as mailing list cards and customer books
  • Provides extra information and will go the extra mile to satisfy the customer
  • When a product is not available, always offers alternatives
  • Deals with complains in a professional manner by passing them onto their manager


Product knowledge

This involves an outstanding knowledge of the product reflecting on the quality of the service provided.

  • Excellent knowledge of the trends and fabrics (composition, terminology, garment care, styles etc.)
  • Maximizes the potential of the product to create sales


Drive sales

This involves a good knowledge of the business that will provide a growth in sales.

  • Give feedback to Store Manager about what is selling
  • Build a regular clients base
  • Is aware of the best and slow sellers to improve general sales


Maintains safety, security and integrity

This involves that all procedures are being followed and that the safety is being kept.

  • Ensure that aisles are safe
  • Make sure the stockroom is safe
  • Take action if other associates are acting in an unsafe manner
  • Follow all procedure for loss prevention
  • Take action to reduce shrink
  • Treat all associates and customers with respect