Assistant Store Manager - Outlet La Roca Village, Barcelona

Job description

THE ROLE

For our new opened outlet store at La Roca Village, Barcelona we are recruiting for a full-time ASSISTANT STORE MANAGER. This a fantastic opportunity to join a strong and successful business with ambitious yet realistic growth plans. This position is responsible for achieving the sales and profit targets. You manage and coordinate the daily operations of the store and sales staff and report the results of your work to the Store Manager. You will work continuously on improving the service quality in the store and ensure that a store ambience is achieved in line with the corporate identity.


Key accountabilities

Sales and Customer Service

Ensure the team is delivering excellent customer service according to Welcome to Karl

  • Install effective zoning to have all areas of the shop floor covered at all times
  • Ensure company standards are met for shop floor, BOH and Sales Associates according to brand standards and VM directives
  • Ensure customer service according to Welcome to Karl training by each team member and feedback on strengths and improvement needs to Store Manager
  • Contribute to team effort by leading by example on the shop floor and drives sales by constantly monitoring and pushing individual and team KPI's in accordance to communicated targets

 

Operations

Make sure the guidelines of Karl Lagerfeld are met within all operational aspects

  • POS transactions, stock and back of house
  • Ensure that all stock is well maintained and in good condition and store is fully replenished at all times
  • Plan, coordinate, and execute all Merchandise Calendar direction, campaigns, and sales promotions in a timely manner as to direction of Store Manager
  • Implement correct usage of interior signage, ensure all pricing, signage, and displays are correct at all times
  • Ensure a hazard free store environment according to health and safety requirements
  • Monitor theft and take steps towards loss prevention
  • Training and coaching of the team with regards to health and safety, theft and loss
  • Ensure House of Karl procedures and guidelines are followed
  • Share communication from head office departments (Merchandising, VM, Operations…) with store staff and ensure all is understood and followed
  • Responsible for availability and ordering of materials and supplies needed for daily store routine (packaging materials, office supplies, maintenance)

Commercial

Utilize company tools to diagnose opportunities, analyze, and summarize information, prepare reports and develop action plans to improve performance

  • Prepare sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions
  • Forecast/reforecast business in cooperation with store manager, focusing on productivity to meet sales goals
  • Assist Store Manager in partnering with merchandise dept. to increase sales, drive/promote merchandise categories and maximize business opportunities (peak phases, seasonal needs, events and marketing activities).
  • Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise
  • Control inventory stock levels and report product needs to Store Manager as necessary. Anticipate customer demand.

People management

Assist the Store Manager in motivating the team and recognizing potential and development opportunities. Together with the Store Manager, drive accumulation of knowledge of the team by using the House of Karl Manual and other sources.

  • Together with the Store Manager, recruit, retain and develop excellent staff
  • Development and coaching of employees by performance management (PDP)
  • Provide structure and daily priorities for the team to follow on the shop floor
  • Control absenteeism

Requirements

PROFILE

  • Minimum of 4 years of progressively responsible Retail experience, with a minimum 2 years management experience
  • Extensive experience and ability to lead the delivery of a high level of customer service
  • Retail operations, budgeting, planning, customer service, leadership and sales experience required
  • You are strong in building and maintaining relationships and you also like to work with different departments, you think ahead and bring structure
  • Communicate honestly, openly and constructively
  • Contribute to an inclusive culture of diverse styles and talents working toward a clear purpose
  • You love working with international clients
  • It is important that you speak Spanish and English fluently